• We meet with your leaders to discuss your goals, challenges, and practices.

• You send us a series of representative documents—both early drafts and final versions—as well as templates, style guides, and other guidance.

• We analyze your documents carefully, collect questions, and create before-and-after examples.

• We meet with you to discuss what we found and how we plan to approach the training.

• Based on your input, we deliver a plan for the training program.

Note we can customize content to specific teams, document types, and needs.

If you’re interested to know your return on investment, we recommend auditing your documents and process before the program begins.

We can work with you to collect data such as:

• readability scores of documents

• time from initiation of a document to completion

• cost calculations to produce documents

• number of reviews

• number and type of edits

• staff feedback on and satisfaction with the drafting process

• We recommend offering a pilot training for leadership. In that session, we collect their input and update content as needed.

• We train all staff—writers, managers, and reviewers. We can deliver different sessions based on work area or level of responsibility.

• We continue to update and refine our curriculum as we get to know your work.

Optional process consulting

As we learn more about your organization and work, we can gather common difficulties from writers and reviewers and recommend ways to overcome them.

Wordsmith writes a final report summarizing the program results. This includes:

• statistics about the workshops, participant numbers, and participant feedback

• our observations and recommendations

• results of the program (compared to the original data if you tracked this)

At this point, you can consider next steps such as:

• updating templates

• offering “train the trainer” workshops

• creating a writing standard