Draft better emails and get better responses back
It’s easy to overlook emails as an important form of writing. But we write more emails than anything else, and we use them to get important work done. This has become even more true in the hybrid workplace.
This training shows you how to write emails that are shorter, much more clear, and take half the time to draft. Given the average employee spends 2-3 hours of their day on emails, this makes a big change in your workplace. This approach also reduces confusion and errors in communication.
Effective Emails
Emails are all I write all day long—these tips made a significant difference to my workload.
I keep getting comments from people about how clear my emails are now!
Workshop details
We customize our workshops to your organization, team, documents, templates, and style guides
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This is 3.5 hours of training in-person or online.
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Anyone who wants to improve the clarity and speed of their emails (or who reviews other people’s work).
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We meet with you to discuss your group's challenges and goals
You send us a series of representative emails
We analyze your content
We customize our course material using excerpts from your emails
What you’ll learn
Get noticed for the clarity of your emails
Write faster and more confidently
Reduce unnecessary back-and-forth questions
Structure emails so they are clear and easy to scan
Use readability principles to get the action you need from your readers
Write quickly and confidently
Use a clear, concise style
Avoid common email pitfalls
Capture the right tone—without agonizing over it
Write strong subject lines
Know when and how (and when not) to use AI
Thank you so much for the amazing workshop! I am thoroughly enjoying these sessions and don’t want them to end!
— Municipal writer
This has made such a difference to my workload—thank you!
—Government policy analyst
I found this training very useful in my work duties. Thank you, and I look forward to future training sessions you have to offer!
— Leader in a municipality
